Independent Contractor Service Agreement

1. Independent contractor relationship

Alencia's Cleaning Services ("Company") performs cleaning services as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the Company and the Client.

The Company controls the manner, method, supplies, equipment, and personnel used to perform the services, and is solely responsible for its own taxes, insurance, and licensing.

2. Scope of services

Services are limited to the residential or commercial cleaning tasks selected at booking, adjusted for the condition level (0-9) and photos submitted by the Client.

If on-site conditions materially exceed the described condition level, the Company may revise the quote before starting and the Client may approve or cancel at no charge.

Excluded by default: biohazard cleanup, mold remediation, pest infestations, exterior windows above the first floor, and moving furniture over 35 lbs.

3. Access, safety, and property

The Client provides safe access to the premises, running water, and electricity at the scheduled time. Lockout or no-access on arrival is billed as a late cancellation.

The Client secures cash, jewelry, firearms, and irreplaceable items before service.

4. Estimates, pricing, and payment

The Company confirms the final quote before any work begins. Payment for completed services, approved add-ons, and applicable Florida sales tax is due after the cleaning, using the payment method agreed with the Client.

Recurring plans (weekly, bi-weekly, monthly) are invoiced after each visit until the Client cancels in writing.

Unpaid balances accrue 1.5% monthly interest.

5. Scheduling and cancellation

Rescheduling or cancelling is free up to 24 hours before the scheduled start time.

Cancellations inside 24 hours, lockouts, or unsafe conditions on arrival are billed at 50% of the quoted service price.

6. Satisfaction guarantee

If the Client reports an issue within 24 hours of service, the Company will re-clean the affected areas at no additional cost. Refunds are issued at the Company's discretion after a re-clean is declined or unsuccessful.

7. Photos and videos for promotional use

The Client agrees that Alencia's Cleaning Services may take photographs and record videos in parts of the home or business during or after the cleaning, and may use them for promotional purposes such as the website, social media, and other marketing materials.

The Company only captures the areas that were cleaned and avoids personal documents, valuables, and any images that could identify occupants. The Client may withdraw this permission at any time, in writing or before service begins, and the Company will not use new photos or videos.

8. Insurance, liability, and damage

The Company carries general liability insurance and is bonded. Claims for damage must be reported within 48 hours of service with photos.

The Company's total liability for any claim is limited to the amount paid for the service giving rise to the claim. The Company is not liable for pre-existing damage, normal wear, or failure of aged fixtures and surfaces.

9. Non-solicitation of personnel

For 12 months after the last service, the Client agrees not to directly hire or contract any cleaner introduced by the Company without a $2,500 placement fee.

10. Governing law

This Agreement is governed by the laws of the State of Florida, with venue in Orange County, Florida. Electronic acceptance at booking constitutes a valid signature.