Client terms
Every booking with Alencia's Cleaning Services is accepted under the terms below, including a required card on file. Please review before you reserve.
Alencia's Cleaning Services ("Company") performs cleaning services as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the Company and the Client.
The Company controls the manner, method, supplies, equipment, and personnel used to perform the services, and is solely responsible for its own taxes, insurance, and licensing.
Services are limited to the residential or commercial cleaning tasks selected at booking, adjusted for the condition level (0-9) and photos submitted by the Client.
If on-site conditions materially exceed the described condition level, the Company may revise the quote before starting and the Client may approve or cancel at no charge.
Excluded by default: biohazard cleanup, mold remediation, pest infestations, exterior windows above the first floor, and moving furniture over 35 lbs.
The Client provides safe access to the premises, running water, and electricity at the scheduled time. Lockout or no-access on arrival is billed as a late cancellation.
The Client secures cash, jewelry, firearms, and irreplaceable items before service.
A valid credit or debit card on file is required to confirm every booking. By booking, the Client authorizes the Company to store the card securely with its payment processor and to charge it for completed services, approved add-ons, applicable Florida sales tax, and any fees described in this Agreement.
No charge is made at booking. The card is charged only after the cleaning is completed, or when a cancellation, lockout, or damage fee applies under Sections 5 and 7.
Recurring plans (weekly, bi-weekly, monthly) are charged automatically after each visit until the Client cancels in writing.
Declined cards may incur a $25 fee, and unpaid balances accrue 1.5% monthly interest.
Rescheduling or cancelling is free up to 24 hours before the scheduled start time.
Cancellations inside 24 hours, lockouts, or unsafe conditions on arrival are billed at 50% of the quoted service price to the card on file.
If the Client reports an issue within 24 hours of service, the Company will re-clean the affected areas at no additional cost. Refunds are issued at the Company's discretion after a re-clean is declined or unsuccessful.
The Company carries general liability insurance and is bonded. Claims for damage must be reported within 48 hours of service with photos.
The Company's total liability for any claim is limited to the amount paid for the service giving rise to the claim. The Company is not liable for pre-existing damage, normal wear, or failure of aged fixtures and surfaces.
For 12 months after the last service, the Client agrees not to directly hire or contract any cleaner introduced by the Company without a $2,500 placement fee.
This Agreement is governed by the laws of the State of Florida, with venue in Orange County, Florida. Electronic acceptance at booking constitutes a valid signature.
Questions about these terms? Call (689) 400-8941 or email info@alenciascleaning.com.
Accept & book a cleaningThis document is provided for client convenience and is not legal advice. Have counsel review it before relying on it for enforcement.